All exchanges / returns must be processed with an RMA order, to begin this process email Include your full name, address, phone number, order number and the email you used to make the order.

An RMA (return merchandise authorization) form will be mailed to you.

Your return must be in the original packaging with all marketing materials included.

Big Deal Mobile has a 30 day return policy on most items. Headphones & bluetooth headphones are non returnable due to health reasons. Once we receive the return your account will be credited please allow 7-10 days for funds to be deposited into your account. All returns will incur a 15% restocking fee.